Returns InformationReturn PolicyWe want to make the return process as straightforward as possible. Please review the information below before returning any merchandise to CentralVacuumDirect.com.
30
Day Return Window
Eligible items may be returned within 30 days of the original purchase date.
RA#
Authorization Required
All returns require a Return Authorization Number before merchandise is sent back.
6%
Minimum Processing Fee
Returns are subject to a minimum 6% processing fee.
STANDARD RETURNS
Returning an ItemPlease make sure your return meets the requirements below before requesting a Return Authorization Number.
01
Return Within 30 DaysCentralVacuumDirect.com allows eligible items to be returned within 30 days from the original purchase date for a refund, minus our original cost of shipping, including orders that originally qualified for free shipping. Items must be in their original packaging, unopened and unused. No returns will be accepted after 30 days from the original purchase date. All returns are subject to inspection before a refund is processed.
02
Request a Return Authorization NumberAll returns must have a Return Authorization Number (RA#) in order to be processed. Call us toll-free at (855) 649-7996 to obtain an RA# before returning your merchandise.
03
Clearly Mark Your ReturnWrite the provided RA# on the outside of the shipping box—not on the product or the product's packaging. The RA# should also be written on a copy of your invoice and placed inside the shipping box. Items received by CentralVacuumDirect.com without an RA# will be refused.
04
Processing & Restocking FeesAll returns are subject to a minimum 6% processing fee to compensate for credit card and PayPal processing fees associated with the initial sale and the return of funds. Used items are generally not eligible for return. In limited circumstances, CentralVacuumDirect.com may, at its sole discretion, authorize the return of a used item. If such a return is approved, a restocking fee ranging from 20% to 70% may apply in addition to the processing fee. The applicable restocking fee will depend on the condition of the returned merchandise. Items showing wear, scratches, markings, usage, odors, blemishes or other signs of use may be subject to a higher restocking fee because the merchandise can no longer be resold as new.
05
Return ShippingCosts associated with sending an item back to CentralVacuumDirect.com for a return or exchange are the responsibility of the customer. You may choose your preferred shipping provider, including USPS, UPS or FedEx. We highly recommend insuring shipments with a retail value greater than $100.
PLEASE REVIEW BEFORE ORDERING
Non-Returnable ItemsThe following products are not eligible for return under our standard return policy. Any exception must be specifically authorized by CentralVacuumDirect.com.
Used Items
Damaged Items
Electrical Items, Including Electric Hoses
Central Vacuum Power Units
Central Vacuum Powerheads & Powerhead Kits
Central Vacuum Motors
Powerhead Motors
PC Boards
Relay Cords
Light Bulbs
Opened Vacuum Bags
Opened Filters
Hide-A-Hose Kits
Vacuum Pipe
Chemicals & Detergents
Unused Valves & Fittings Purchased as Part of
Complete Valve Kits
Special Order Items
Important:
CentralVacuumDirect.com reserves the right to decline a return,
even with an appropriate RA#, if the item is damaged or the
return is determined to be fraudulent.
DEFECTIVE MERCHANDISE
Defective ItemsIf you believe an item is defective, please contact us before returning the product. 30-Day Exchange PeriodDefective items may be returned to CentralVacuumDirect.com within 30 days of the original purchase date for an exchange for an identical item. Return Authorization RequiredAll defective-item returns require a Return Authorization Number (RA#). Call us toll-free at (855) 649-7996 to receive an RA# before returning the item. Write the RA# on the outside of the shipping box—not on the product or its packaging—and include a copy of your invoice with the RA# inside the box. Items received without an RA# will be refused. Return ShippingCosts associated with returning an item to CentralVacuumDirect.com are the responsibility of the customer. You may choose your preferred shipping provider, and we highly recommend insuring merchandise with a retail value greater than $100. Defective Item InspectionDetermination of whether an item is defective will be made by CentralVacuumDirect.com after the item is received and inspected.
WHERE TO SEND YOUR RETURN
Returns AddressOnce you have received your Return Authorization Number, send your approved return to:
Returns Department
CentralVacuumDirect.com 6221 Northwest Hwy Crystal Lake, IL 60014 Questions About a Return?Contact our team before sending your merchandise back and we'll help you through the return process. CALL 1 (855) 649-7996 |