Returns Information




Due to the impact of COVID-19, shipping and returns may be delayed by all many major shipping companies including UPS, USPS and FedEx. All of these companies are NOT guaranteeing shipping times. Your patience and understanding is appreciated.


Returns

  • CentralVacuumDirect.com allows items to be returned within 30 days from the original purchase date for a full refund, minus our original cost of shipping including orders that qualified for free shipping. Items must be in their original packaging, unopened and unused. No returns will be accepted after 30 days. All returns are subject to inspection before a refund will be processed.
  • All returns must have a Return Authorization Number(RA#) in order to be processed. To obtain an RA#, call us toll-free at (800) 649-7996 to receive one prior to returning the items.
  • The provided RA# must be written on the outside of the shipping box(not on the product or product's package) as well as on a copy of the invoice which should be placed inside of the box. This helps the processing team expedite the return process. Items received back at CentralVacuumDirect.com without an RA# will be refused.
  • All returns are subject to a minimum 6% processing fee to compensate for credit card and PayPal processing fees associated with the initial sale and the return of funds.
  • All returns on items that have been used are subject to a 20% to 70% restocking fee in addition to the credit card processing fee. Items that have been used or have noticeable wear, scratches, markings, usage, odors, blemishes or other damage are more likely to be subject to the strict enforcement of this restocking fee or outright denial of the return as these items can no longer be resold as new products.
  • CentralVacuumDirect.com reserves the right to decline a return even with an appropriate RA# if there is damage to the item or it is deemed to be a fraudulent return.
  • Costs associated with sending back an item for a return rest solely on the customer. You are free to choose the method of shipping provider however we do recommend insuring the item if the retail value exceeds $100
  • CentralVacuumDirect.com will not accept returns on the following items:
    • Used Items
    • Damaged Items
    • Electric Hoses
    • Used Central Vacuum Power Units
    • Used Powerheads and Kits
    • Motors
    • PC Boards
    • Relay Cords
    • Light Bulbs
    • Opened Vacuum Bags
    • Opened Filters
    • Hide-A-Hose Kits
    • Unused Valves and Fittings that Were Purchased as Part of Complete Valve Kits
    • Vacuum Pipe
    • Chemicals/Detergents
    • Special Order Items