Returns Information




Due to the impact of COVID-19, shipping and returns may be delayed by all many major shipping companies including UPS, USPS and FedEx. All of these companies are NOT guaranteeing shipping times. Your patience and understanding is appreciated.


Returns

  • CentralVacuumDirect.com allows items to be returned within 30 days from the original purchase date for a full refund, minus our original cost of shipping, including orders that originally qualified for free shipping. Items must be in their original packaging, unopened and unused. No returns will be accepted after 30 days from the original purchase date. All returns are subject to an inspection before a refund will be processed.
  • All returns must have a Return Authorization Number(RA#) in order to be processed. To obtain an RA#, call us toll-free at (800) 649-7996 to receive one prior to returning the items.
  • The provided RA# must be written on the outside of the shipping box(not on the product or product's package) as well as on a copy of the invoice which should be placed inside of the box. This helps the processing team expedite the return process. Items received back at CentralVacuumDirect.com without an RA# will be refused.
  • All returns are subject to a minimum 6% processing fee to compensate for credit card and PayPal processing fees associated with the initial sale and the return of funds.
  • All returns on items that have been used are subject to a restocking fee of anywhere from 20% to 70% in addition to the credit card processing fee. Items that have been used or have noticeable wear, scratches, markings, usage, odors, blemishes or other damage are more likely to be subject to the strict enforcement of this restocking fee or an outright denial of a return as these items can no longer be resold as new products.
  • CentralVacuumDirect.com reserves the right to decline a return even with an appropriate RA# if there is damage to the item or it is deemed to be a fraudulent return.
  • Costs associated with sending back an item to CentralVacuumDirect.com for a return or an exchange of any kind rest solely on the customer. You are free to choose your method of shipping provider(USPS, UPS, FedEx, etc.), however we highly recommend insuring the item if the retail value of it exceeds $100.00.
  • CentralVacuumDirect.com will not accept returns on the following items:
    • Used Items
    • Damaged Items
    • All Electrical Items including Electric Hoses
    • All Central Vacuum Power Units
    • All Central Vacuum Powerheads and Powerhead Kits
    • Motors
    • PC Boards
    • Relay Cords
    • Light Bulbs
    • Opened Vacuum Bags
    • Opened Filters
    • Hide-A-Hose Kits
    • Unused Valves and Fittings that Were Purchased as Part of Complete Valve Kits
    • Vacuum Pipe
    • Chemicals/Detergents
    • Special Order Items

Defective Items

  • Defective items can be returned for an exchange for an identical item to CentralVacuumDirect.com within 30 days of the original purchase date.
  • All defective item returns must have a Return Authorization Number(RA#) in order to be processed. To obtain an RA#, call us toll-free at (800) 649-7996 to receive one prior to returning the items.
  • The provided RA# must be written on the outside of the shipping box(not on the product or product's package) as well as on a copy of the invoice which should be placed inside of the box. This helps the processing team expedite the return process. Items received back at CentralVacuumDirect.com without an RA# will be refused.
  • Costs associated with sending back an item to CentralVacuumDirect.com for a return or an exchange of any kind rest solely on the customer. You are free to choose your method of shipping provider(USPS, UPS, FedEx, etc.), however we highly recommend insuring the item if the retail value of it exceeds $100.00.
  • Determination of an item being labeled as defective will be made by CentralVacuumDirect.com upon receipt of the item.
    • Any damage to an item caused by the customer that renders it defective will make the item ineligible for an exchange.
    • If an item is determined to meet the manufacturer's standards and not be defective after our inspection, it will be returned back to the customer at the customer's expense.

Returns Address

Returns Department
CentralVacuumDirect.com
6221 Northwest Hwy
Crystal Lake, IL 60014